Last Updated: 11-02-2026
This Privacy Policy explains how SHIV SHAKTI ASTRO SERVICES LLP, operating under the brand name AstroKavach ("Company", "we", "us", "our"), collects, uses, stores, processes, shares, and protects personal information of users ("User", "you", "your") who access or use www.astrokavach.com and its related services. By accessing or using the platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
This Privacy Policy is published in accordance with:
This Policy shall be governed by Indian law, and all disputes shall be subject to the exclusive jurisdiction of courts in Rajasthan, India.
Brand Name: AstroKavach
Legal Entity: SHIV SHAKTI ASTRO SERVICES LLP
Registered Address: Plot No- 8, D- Block, Sri Vijay Nagar,
District - Sri Ganga Nagar, Pincode - 335704, Rajasthan (Bharat)
Official Email: Admin@astrokavach.com
Customer Support Email: support@astrokavach.com
AstroKavach is a technology‑enabled digital platform that facilitates access to astrology and spiritual services through a combination of automated artificial intelligence systems and human‑led astrology consultations. The platform is designed to process user‑provided information using software algorithms, data models, and established astrological frameworks to generate horoscope reports, birth chart interpretations, numerology analysis, tarot readings, vastu insights, palmistry references, gemstone‑related guidance, online pooja facilitation, and AI‑based chat interactions. In addition to automated outputs, AstroKavach may also enable users to connect with independent human astrologers for consultations through chat, voice, or video‑based communication tools made available on the platform.
AstroKavach functions solely as a technology facilitator and intermediary. It does not itself practice astrology, render professional advice, or make personalized assurances of outcomes. All AI‑generated outputs are produced algorithmically based on user‑provided inputs and predefined interpretative logic, without human intervention, and are inherently subject to limitations, approximations, and interpretative variability. Human astrology consultations facilitated through the platform are provided by independent third‑party astrologers, and AstroKavach does not employ, supervise, direct, or control such astrologers, nor does it verify, certify, or guarantee their qualifications, methodologies, opinions, or advice.
All services offered on the AstroKavach platform are belief‑based, spiritual, and informational in nature and are intended solely for general guidance and personal reflection. AstroKavach does not guarantee the accuracy, completeness, reliability, effectiveness, or suitability of any astrology‑related content, prediction, recommendation, or outcome, whether generated through artificial intelligence or provided by human astrologers. Users acknowledge that astrology is a subjective practice influenced by individual belief systems, interpretations, and external factors, and that results may vary significantly from person to person.
AstroKavach does not provide, and shall not be construed as providing, any form of medical, legal, financial, psychological, or mental health advice. Users are expressly advised not to rely on astrology‑based content or consultations as a substitute for professional advice or treatment in any regulated field. Any decisions taken by users based on information obtained through the platform, including AI outputs or human consultations, are made entirely at the user's own discretion and risk, and AstroKavach shall not be responsible or liable for any consequences arising therefrom.
Where paid services are offered through one‑time payments or wallet‑based mechanisms, AstroKavach's role is limited to enabling access to digital content, automated interpretations, or third‑party astrologer interactions. The platform does not warrant uninterrupted availability of services, nor does it guarantee specific results from any paid or free offering. By using the platform, users expressly acknowledge and accept that AstroKavach's responsibility is limited to providing access to the technological infrastructure and does not extend to the substance, interpretation, or outcome of astrology or spiritual services delivered through the platform.
By accessing, browsing, registering on, or using the AstroKavach platform in any manner, the user expressly acknowledges and confirms that they have read, understood, and agreed to the terms of this Privacy Policy and provide their free, informed, specific, and voluntary consent to the collection, processing, storage, use, disclosure, and transfer of their personal information in accordance with this Policy and applicable laws. Such consent is deemed to be granted at the time the user first accesses the platform and continues for as long as the user accesses or uses any part of the platform or its services.
The user expressly consents to the processing of their personal information for clearly defined purposes including, but not limited to, delivery of AI‑based automated astrology services, facilitation of human astrology consultations, account creation and management, wallet and payment processing, customer support, analytics, marketing communications (where permitted), fraud prevention, platform security, and compliance with legal or regulatory obligations. The user understands that certain services cannot be provided without the collection and processing of the relevant personal information and that refusal to provide such information may result in limited or restricted access to platform features.
The user further acknowledges and agrees that certain processing activities, including automated data analysis, AI‑based interpretation, backend computations, and system logging, may be irreversible in nature, and that withdrawal of consent shall not affect the legality of processing already carried out prior to such withdrawal. Withdrawal of consent may also result in the suspension or termination of access to certain services where continued processing is necessary for platform functionality, security, dispute resolution, or legal compliance.
AstroKavach reserves the right to continue processing and retaining limited personal information to the extent required under applicable law, including for compliance with statutory obligations, enforcement of legal rights, prevention of fraud, resolution of disputes, audit purposes, and maintenance of transaction or processing records. The user expressly acknowledges that consent under this Policy operates in conjunction with, and not in isolation from, other applicable agreements, including the Terms & Conditions, Disclaimer, and Refund Policy, all of which collectively govern the relationship between the user and AstroKavach.
Continued use of the platform following any updates or modifications to this Privacy Policy shall constitute the user's renewed consent to such revised terms, to the extent permitted by law. If the user does not agree with the revised Policy, the sole remedy available is to discontinue use of the platform.
We may collect the following information when voluntarily provided by you:
Birth‑related details are collected solely for astrology computations. For the purposes of this Policy and applicable Indian law, such information is treated as voluntarily shared personal data for spiritual services and not as sensitive personal data, unless classified otherwise by law.
We may automatically collect:
This data is collected through cookies and similar technologies.
AstroKavach collects and processes personal information strictly for legitimate, defined, and lawful purposes that are necessary for the operation, maintenance, security, and improvement of the platform and for the delivery of its astrology and spiritual services. The information provided by users is primarily used to enable AI‑based automated interpretations and to facilitate human astrology consultations, including the generation of horoscopes, Kundli and birth chart reports, numerology analysis, tarot readings, vastu insights, palmistry references, online pooja services, and AI‑powered chat interactions. The accuracy, relevance, and effectiveness of such services depend on the information voluntarily shared by users, and AstroKavach does not assume responsibility for outcomes arising from incomplete, inaccurate, or misleading inputs.
Personal information is also used for creating and managing user accounts, maintaining wallet balances, processing one‑time or wallet‑based payments through authorised payment gateways, authenticating users, and ensuring continuity of services across sessions. In addition, user information may be processed for customer support purposes, including responding to queries, addressing grievances, resolving disputes, providing service‑related communications, and maintaining records of interactions for quality control, training, and compliance purposes.
AstroKavach may further use collected information for internal analytics, research, and platform improvement, including analysing usage trends, user behaviour, service performance, and system efficiency. Such analysis may involve automated tools and anonymised or aggregated data sets and is undertaken to enhance user experience, optimise service offerings, prevent misuse of the platform, and strengthen security measures. Where marketing or promotional communications are sent, such communications are undertaken in accordance with applicable law and user consent, and users retain the right to opt out of non‑essential promotional messaging.
Information collected may also be processed to detect, prevent, and investigate fraudulent, unauthorised, or illegal activities, to enforce the platform's Terms & Conditions and other policies, and to protect the rights, property, and safety of AstroKavach, its users, and third parties. AstroKavach reserves the right to use and disclose information as required to comply with legal obligations, respond to lawful requests from governmental or regulatory authorities, and establish, exercise, or defend legal claims.
The user expressly acknowledges that certain data processing activities, including AI‑based computations, system logging, transaction records, and backend analytics, may be inherent, continuous, and irreversible in nature and may continue for a limited period even after cessation of services, to the extent required for legal compliance, dispute resolution, audit purposes, or platform security. AstroKavach shall not use personal information for purposes materially inconsistent with those stated in this Privacy Policy without obtaining additional consent where required by law.
AstroKavach uses automated technology, including software systems, algorithms, and artificial intelligence tools, to process the information shared by users and generate certain astrology‑related content. This may include horoscope interpretations, birth chart analysis, numerology insights, tarot references, AI chat responses, and other automated outputs. These results are created purely on the basis of the information provided by the user and established interpretative frameworks and are generated without human involvement unless clearly stated otherwise.
Users understand and accept that AI‑generated content is informational and belief‑based in nature. Such outputs may be subject to technical limitations, data dependency, and interpretative variation, and may not always reflect individual circumstances accurately. AstroKavach does not guarantee the accuracy, completeness, reliability, or suitability of any AI‑generated output and does not undertake to review or validate such outputs before they are delivered to users.
AI‑based interpretations provided on the platform are not intended to be, and should not be treated as, professional advice of any kind, including medical, legal, financial, psychological, or mental health advice. Users are strongly advised to exercise their own judgment and discretion before acting on any information obtained through AI‑generated content. Any decisions taken based on such outputs are made entirely at the user's own risk.
Users also acknowledge that AI‑based processing involves automated system functions such as data analysis, internal logging, and backend computation. Certain processes may be irreversible once initiated. If a user chooses to withdraw consent or discontinue use of the platform, such withdrawal will not affect the lawfulness of processing already completed, nor will it require AstroKavach to reverse system‑level processing or delete records that must be retained for legal, security, audit, or operational reasons.
To the extent permitted by law, AstroKavach and SHIV SHAKTI ASTRO SERVICES LLP shall not be responsible for any loss, dissatisfaction, or consequences arising from reliance on AI‑generated content. Use of AI‑based features on the platform is entirely voluntary, and by using them, users acknowledge and accept the inherent limitations associated with automated interpretation systems.
AstroKavach may enable users to connect with independent human astrologers through chat, voice, or video‑based consultation features made available on the platform. These astrologers are independent service providers who offer their services using the technology and communication tools provided by AstroKavach. AstroKavach's role is limited to facilitating access to the platform and enabling communication between users and astrologers, and it does not act as an employer, agent, partner, or representative of any astrologer.
Users understand that the views, opinions, guidance, or interpretations shared by astrologers during consultations are based on the astrologer's personal knowledge, experience, belief system, and method of practice. AstroKavach does not control, supervise, or direct the manner in which astrologers provide their services, nor does it guarantee the accuracy, quality, suitability, or outcomes of any consultation. The platform does not independently verify or validate the advice, predictions, or recommendations provided by astrologers.
Any information shared by a user during a consultation, whether personal, emotional, or otherwise, is shared voluntarily and at the user's discretion. Users are advised to exercise caution and good judgment and to avoid sharing sensitive personal, financial, medical, or confidential information during such interactions unless they are comfortable doing so. AstroKavach is not responsible for how such information is interpreted, used, or acted upon by astrologers once shared during a consultation.
Human astrology consultations offered through the platform are belief‑based and informational in nature and are not intended to replace professional advice in areas such as medical care, mental health, legal matters, or financial planning. Users are encouraged to seek appropriate professional assistance for any serious or regulated matters and to treat astrology consultations as general guidance only.
To the extent permitted by law, AstroKavach shall not be liable for any loss, dissatisfaction, emotional distress, or consequences arising from interactions between users and astrologers, including reliance on advice or interpretations provided during consultations. By choosing to engage with a human astrologer through the platform, users acknowledge and accept that such interactions are undertaken at their own discretion and risk.
AstroKavach may offer communication features that allow users to interact through text, voice, audio recordings, or video, including during consultations with astrologers or while using certain platform tools. To enable these features, the platform may request access to a user's device microphone, camera, or related permissions. Such access is sought only when required for the specific feature being used and is subject to the permissions granted by the user through their device settings.
Users understand that audio or video interactions may be recorded, stored, or processed temporarily for purposes such as service delivery, quality monitoring, dispute resolution, training, fraud prevention, or compliance with applicable legal and regulatory requirements. Where recordings are retained, they are stored using reasonable security measures and may be deleted after a reasonable period of time unless longer retention is required by law or for legitimate business purposes.
AstroKavach does not encourage users to share sensitive personal information, including financial details, medical information, or confidential data, during audio, video, or chat‑based interactions. Any information shared by a user during such communications is shared voluntarily and at the user's own discretion. Users are advised to exercise caution and judgment when communicating with astrologers or other parties through the platform.
While AstroKavach provides the technological infrastructure for communication, it does not monitor, control, or endorse the content of real‑time conversations between users and astrologers, except where required for platform safety, quality assurance, or legal compliance. To the extent permitted by law, AstroKavach shall not be responsible for the content, accuracy, tone, or consequences of communications exchanged during audio, video, or chat interactions.
By using the communication features of the platform, users acknowledge and accept the inherent risks associated with digital communications, including potential interruptions, technical issues, or unauthorized access despite reasonable safeguards. AstroKavach shall not be liable for any loss, damage, or dissatisfaction arising from such technical limitations or from reliance on communications conducted through the platform.
We use cookies and tracking tools such as:
These help us analyse usage, improve performance, and deliver relevant advertisements. You may disable cookies via browser settings, but some features may not function properly.
We may share user data with:
Data is shared strictly on a need‑to‑know basis under confidentiality obligations. We are not responsible for third‑party privacy practices.
AstroKavach retains personal information only for as long as it is reasonably necessary to fulfil the purposes for which the information was collected, including providing services, maintaining user accounts, processing transactions, resolving disputes, ensuring platform security, and complying with applicable legal and regulatory obligations. The duration for which data is retained may vary depending on the nature of the information, the purpose of processing, and any statutory or contractual requirements.
Certain information, such as transaction records, system logs, communication records, and processing metadata, may be retained for longer periods where required for legal compliance, audit purposes, fraud prevention, enforcement of rights, or resolution of disputes. Even after a user deletes their account or discontinues use of the platform, AstroKavach may retain limited information to the extent necessary for these legitimate purposes.
Where personal information is no longer required, AstroKavach takes reasonable steps to securely delete, anonymise, or aggregate such information, in accordance with applicable laws and internal data‑management practices. Anonymised or aggregated data that does not identify individual users may be retained indefinitely for analytical, research, or service‑improvement purposes.
Users acknowledge that certain backend processes, including AI‑based computations, automated logs, and system‑level records, may be technically or legally irreversible once created. Deletion of an account or withdrawal of consent does not require AstroKavach to remove information that must be retained to comply with legal obligations or to protect the integrity and security of the platform.
AstroKavach may, in certain circumstances and subject to its Refund Policy, offer refunds for specific services. Users clearly understand and acknowledge that astrology services provided through the platform—whether AI‑based interpretations, human consultations, reports, or online pooja facilitation—often involve immediate and irreversible data processing once initiated. This may include automated computations, generation of reports, system logging, consultation records, or backend processing that cannot be undone once completed.
Accordingly, the grant of a refund, whether partial or full, does not imply reversal of services already rendered, nor does it require AstroKavach to delete, undo, or invalidate backend processing records, transaction logs, system‑generated outputs, or data retained for legal, audit, security, or operational purposes. Users agree that refunds, where applicable, are limited to financial consideration only and do not create any additional rights over data deletion beyond what is required under applicable law.
Users further acknowledge that certain services, by their nature, may commence immediately upon purchase or request, and once such processing has begun, the underlying data handling cannot be stopped or reversed. AstroKavach shall not be held responsible for dissatisfaction arising from outcomes, interpretations, or results after services have been initiated, provided such services were delivered in accordance with the platform's stated processes and policies.
By using the platform and availing paid services, users expressly accept that refunds, if granted, do not affect AstroKavach's right to retain information as required for compliance with law, dispute resolution, prevention of misuse, or protection of legitimate business interests.
AstroKavach respects the rights of users in relation to their personal information and provides reasonable mechanisms for users to exercise such rights in accordance with applicable laws. Subject to legal and regulatory requirements, users may request access to the personal information held about them, seek correction of inaccurate or outdated information, or request deletion of their account and associated personal data.
Requests relating to personal data may be made by contacting AstroKavach at support@astrokavach.com. For security and verification purposes, AstroKavach may require users to confirm their identity before processing such requests. AstroKavach will make reasonable efforts to respond to valid requests within a lawful and reasonable timeframe.
Users acknowledge that certain requests may be limited or declined where retention of information is necessary to comply with legal obligations, enforce contractual rights, resolve disputes, prevent fraud or misuse, maintain platform security, or protect the legitimate interests of AstroKavach. This may include retention of transaction records, system logs, communication records, or data required for audit and compliance purposes.
Where deletion or restriction of processing is permitted, AstroKavach may anonymise or aggregate personal information instead of complete deletion, where appropriate. Users also understand that withdrawal of consent or deletion of an account may result in the inability to access certain features or services of the platform and may lead to suspension or termination of the user account.
AstroKavach reserves the right to refuse requests that are frivolous, excessive, technically infeasible, or manifestly unfounded, as permitted under applicable law. The exercise of user rights under this Policy does not affect the lawfulness of processing carried out prior to such requests.
Astrokavach is intended for use by individuals who are 18 years of age or older. The platform and its services are not designed to attract or be specifically targeted toward children. Astrokavach does not knowingly collect personal information from individuals below the age of 13.
In limited circumstances, general informational content on the platform may be accessible without registration; however, access to personalised services, consultations, account creation, or paid features requires user confirmation of age eligibility. If Astrokavach becomes aware that personal information of a child below the age of 13 has been collected inadvertently, reasonable steps will be taken to delete such information from its systems in accordance with applicable law.
Parents or legal guardians who believe that a child has provided personal information on the platform without appropriate consent may contact Astrokavach at support@astrokavach.com, and the Company will take appropriate action after reasonable verification. Astrokavach does not accept responsibility for information voluntarily submitted by minors who misrepresent their age, and use of the platform in such cases shall be at the sole risk of the user.
To the maximum extent permitted under applicable law, Astrokavach and SHIV SHAKTI ASTRO SERVICES LLP shall not be liable for any direct or indirect loss, damage, dissatisfaction, or adverse consequence arising from the use of the platform or reliance on any content, service, interpretation, or communication provided through it. This includes, without limitation, any outcomes resulting from AI‑generated astrology outputs, human astrologer consultations, automated reports, online pooja facilitation, or any other belief‑based or spiritual services offered on the platform.
Astrokavach does not guarantee the accuracy, completeness, reliability, or suitability of any information or service provided through the platform. Users expressly acknowledge that astrology is a subjective and belief‑based practice, and that interpretations and outcomes may vary depending on individual belief systems, inputs provided, and external factors beyond the Company's control. Any decisions taken by users based on platform content or services are made entirely at their own discretion and risk.
AstroKavach shall not be responsible for any interruption, delay, error, or failure in the operation of the platform caused by factors beyond its reasonable control, including technical issues, network failures, system maintenance, third‑party service disruptions, or force majeure events. The Company also disclaims liability for unauthorised access, data loss, or security breaches despite the implementation of reasonable safeguards.
In no event shall AstroKavach, its partners, affiliates, officers, employees, or service providers be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, emotional distress, reputational harm, or business interruption, even if advised of the possibility of such damages. Where liability cannot be excluded under law, any liability shall be limited to the extent mandated by applicable law.
By using the platform, users agree that this limitation of liability forms an essential basis of the agreement between the user and AstroKavach and that the services offered would not be provided without such limitations.
AstroKavach reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in legal requirements, business practices, technology, or the nature of services offered on the platform. Any such changes will be published on the website with an updated "Last Updated" date, and the revised Policy shall become effective from the date of publication unless stated otherwise.
Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is handled. Continued access to or use of the platform after any changes to this Policy constitutes the user's acceptance of the revised terms, to the extent permitted by law. If a user does not agree with any updated version of this Policy, their sole remedy is to discontinue use of the platform.
AstroKavach shall not be obligated to provide individual notifications of changes to the Privacy Policy, and it remains the user's responsibility to review the Policy regularly.
AstroKavach is committed to addressing privacy‑related concerns and grievances in a fair and timely manner. Users who have questions, concerns, or requests regarding this Privacy Policy or the handling of their personal information may contact the Company using the details provided below.
Email: support@astrokavach.com
Upon receipt of a valid request or complaint, AstroKavach will make reasonable efforts to review and respond within a lawful and reasonable timeframe, subject to verification of the user's identity and the nature of the request. Certain matters may require additional time where complex verification, legal review, or coordination with third‑party service providers is necessary.
Nothing in this section limits AstroKavach's right to take actions required under applicable law or to cooperate with lawful requests from regulatory or law enforcement authorities.
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