Overview

This Privacy Policy explains how SHIV SHAKTI ASTRO SERVICES LLP, operating under the brand name AstroKavach (“Company”, “we”, “us”, “our”), collects, uses, stores, processes, shares, and protects personal information of users (“User”, “you”, “your”) who access or use www.astrokavach.com and its related services.

By accessing or using the platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.

Legal Compliance & Governing Law

This Privacy Policy is published in accordance with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (as applicable)
• Consumer Protection Act, 2019

This Policy shall be governed by Indian law, and all disputes shall be subject to the exclusive jurisdiction of courts in Rajasthan, India.

Company Information

Brand Name: AstroKavach

Legal Entity: SHIV SHAKTI ASTRO SERVICES LLP

Registered Address:
Plot No-8, D-Block, Sri Vijay Nagar,
District – Sri Ganga Nagar,
Pincode – 335704, Rajasthan (Bharat)

Official Email: Admin@astrokavach.com

Customer Support Email: support@astrokavach.com

Nature of Services

AstroKavach is a technology-enabled digital platform that facilitates access to astrology and spiritual services through AI systems and human-led astrology consultations.

Services may include horoscope reports, birth chart interpretations, numerology analysis, tarot readings, vastu insights, palmistry references, gemstone guidance, online pooja facilitation, and AI-based chat interactions.

AstroKavach acts solely as a technology facilitator and intermediary. It does not guarantee accuracy, completeness, reliability, or outcomes of any astrology-related content or consultation.

All services are belief-based and informational in nature and should not be treated as medical, legal, financial, or psychological advice.

User Consent

By accessing or using the platform, users provide free, informed, specific, and voluntary consent to the collection and processing of personal information in accordance with this Policy.

Users understand that certain services cannot be provided without necessary personal information. Withdrawal of consent may result in restricted access to services.

Personal Information Collected

• Name
• Email Address
• Mobile Number
• Gender
• Date of Birth
• Time and Place of Birth
• User Queries and Chat Inputs

Automatically Collected Information

• IP Address
• Device Identifiers
• Browser and Operating System
• Usage Behavior and Session Logs

Collected through cookies and similar technologies.

Purpose of Data Collection

Data is collected for:

• Providing AI-based astrology services
• Facilitating human consultations
• Account creation and management
• Wallet and payment processing
• Customer support and dispute resolution
• Analytics and platform improvement
• Fraud prevention and legal compliance

AI-Based Processing Disclaimer

The platform uses AI algorithms to generate astrology-related content. Outputs are informational and belief-based and may contain limitations.

Users should exercise independent judgment and not treat AI outputs as professional advice.

Human Astrologer Interactions

Astrologers available on the platform are independent third-party service providers. AstroKavach does not supervise or guarantee their advice.

Users engage with astrologers at their own discretion and risk.

Cookies & Tracking Technologies

• Google Analytics
• Meta/Facebook Pixel
• CRM and Marketing Automation Tools

Users may disable cookies via browser settings.

Data Sharing

We may share data with:

• Cloud Hosting Providers
• Analytics & Marketing Partners
• Payment Gateways
• Legal or Regulatory Authorities

Data Retention

Personal data is retained only as long as necessary for service delivery, legal compliance, dispute resolution, and fraud prevention.

User Rights

Users may request access, correction, or deletion of personal data by contacting support@astrokavach.com.

Children’s Privacy

The platform is intended for individuals aged 18 years or older. We do not knowingly collect data from children under 13.

Limitation of Liability

AstroKavach shall not be liable for any direct or indirect loss arising from use of the platform or reliance on astrology-related content.

Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of revised terms.

Contact & Grievance Redressal

For privacy-related concerns, contact:

Email: support@astrokavach.com